At Repertoire Fashion Store, we approach every aspect of your experience with the same intentionality that defines our collection of enduring wardrobe pieces. We understand that building a versatile, high-quality wardrobe is a thoughtful process. If an item does not meet your expectations for fit, quality, or style, we are here to ensure a resolution that is as clear and straightforward as our design ethos.

Our Returns & Exchanges Policy

We gladly accept returns and exchanges for most full-price items within 15 days of you receiving your order. To be eligible, items must be unworn, unwashed, and in their original condition with all tags attached and in the original packaging.

Initiate a Return or Exchange

To begin the process, please contact our dedicated customer service team at admin@repertoirefashions.com within the 15-day window. We require a return authorisation before any items are sent back to us.

The Process:

  1. Contact Us: Email us at admin@repertoirefashions.com with your order number and details of the item(s) you wish to return or exchange.
  2. Receive Instructions: We will provide you with a Return Merchandise Authorisation (RMA) number and the secure return address in Oxford, GB.
  3. Ship Your Return: Securely package the item(s) in their original packaging, include the RMA number clearly on the parcel, and ship it to the address provided. We recommend using a trackable shipping service. Please note that original shipping costs are non-refundable, and return shipping is the customer’s responsibility.
  4. Inspection & Processing: Once received at our warehouse, our team will inspect the item(s). Upon approval, we will process your refund or exchange within 3-5 business days.

Refund Timeline & Method

Refunds will be issued to the original payment method used for the purchase.

  • Credit/Debit Card (Visa, MasterCard, JCB) & PayPal: Refunds are typically reflected in your account within 5-10 business days after we process them, depending on your financial institution’s policies.

For exchanges, we will ship the new item to you via our Standard Shipping method once the return is approved. If the exchange item is of higher value, we will invoice you for the difference. If it is of lower value, we will refund the difference.

Items Not Eligible for Return or Exchange

In line with our commitment to hygiene and the integrity of our products, the following items from our curated menu are final sale and cannot be returned or exchanged:

  • Cufflinks: Due to their small, personal nature.
  • Belts where the buckle shows signs of wear or adjustment.
  • Any item marked as “Final Sale” or purchased during a clearance event.
  • Items that are damaged due to customer wear, misuse, or that are not in their original, resalable condition.

Please try on garments carefully. Knitwear, Gloves, Hats, and Scarves must be returned without any perfume, makeup, or deodorant marks.

Return & Exchange Request Email Template

To help you structure your request clearly, you may use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Repertoire Fashion Store Team, I would like to request a return/exchange for an item from my recent order. Order Number: [Please insert your order number] Name: [Your Full Name] Email: [The email used on the order] Item(s) for Return/Exchange: – [Product Name, e.g., Oversized Top in Stone] – [Size/Colour] – [Reason for return/exchange] I confirm that the item(s) is/are unworn, unwashed, and in original condition with all tags attached. Please advise on the next steps and provide the return address and RMA number. Thank you, [Your Name]

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at admin@repertoirefashions.com with photos of the product and its packaging. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

For any questions regarding our Returns & Exchanges policy, please contact us:

Email: admin@repertoirefashions.com
Repertoire Fashion Store
28 Radcliffe Sq, Oxford, GB OX7D 3NZ

We are committed to resolving your request with the same care and attention to detail that we apply in curating our collections of Coats, Knitwear, and enduring Shirts & Blouses.